​Privacy Policy:

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Last updated: 12/18/25

 

At Aluma Studio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website.

 

By using this website, you agree to the practices described in this Privacy Policy.

 

 Information We Collect

 

We collect only the information necessary to provide a personalized experience and respond to inquiries. This may include:

 

• Name and last name

• Email address

• City, state, or country (optional)

• Messages submitted through contact or inquiry forms

• Information related to interest in specific pieces or custom projects

 

We do not collect payment or banking information through this website.

 

 

How We Collect Information

 

Information is collected when you:

 

• Submit a contact or custom request form

• Subscribe to updates, news, or studio releases

• Contact us directly through the website

 

How We Use Your Information

 

We use the information solely to:

 

• Respond to inquiries and custom requests

• Provide information about our pieces, releases, or studio updates

• Offer personalized communication related to Aluma Studio

• Improve the website experience and content

 

 

Aluma Studio does not sell or rent personal information to third parties.

 

Nature of the Website

 

The Aluma Studio website functions as an artistic showroom, not a traditional e-commerce platform.

 

Images displayed on the site are conceptual and atmospheric, created to convey the inspiration, aesthetic, and emotional tone of each piece.

Final product details, pricing, and real product images are shared only after a direct request is made.

 

Sharing of Personal Information

 

We may share personal information only when required to:

 

• Comply with legal obligations

• Protect the rights, property, or safety of Aluma Studio

 

 

We do not share personal data for advertising or marketing purposes.

 

 

Your Rights (U.S. & California Residents)

 

 

Depending on your location, including California, you may have the right to:

 

• Request access to the personal information we collect

• Request correction or deletion of your personal information

• Opt out of the sale of personal information (note: Aluma Studio does not sell personal data)

 

 

To exercise these rights, please contact us through our website.

 

Data Security

 

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, or disclosure.

 

 Children’s Information

 

This website is not intended for children under 13.

We do not knowingly collect personal information from children. If such information is discovered, it will be deleted promptly.

 

 Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page and become effective upon publication.

 

Contact Us

 

If you have any questions regarding this Privacy Policy or your personal information, please contact us through our website.

 

 

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Terms and Conditions: 

 

Last updated: 12/18/25

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 Nature of the Website

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Aluma Studio operates as an artistic lighting studio and showroom.

This website is intended for informational and inspirational purposes only.

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Aluma Studio does not operate as a traditional online store. No direct purchases or payments are processed through this website.

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 Use of the Website

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By using this website, you agree to:

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• Use the site for lawful purposes only

• Not misuse, copy, or exploit the content without authorization

• Not attempt to disrupt the functionality or security of the site

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We reserve the right to restrict or terminate access to users who violate these terms.

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 Intellectual Property

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All content on this website, including but not limited to:

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• Designs

• Images

• Text

• Graphics

• Logos

• Product names

• Concepts and visual identity

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is the exclusive property of Aluma Studio and is protected by intellectual property laws in the United States and internationally.

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No content may be copied, reproduced, distributed, or used for commercial purposes without prior written consent from Aluma Studio.

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 Conceptual Images Disclaimer

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Images displayed on the website are conceptual and atmospheric representations of Aluma Studio’s pieces.

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They are intended to communicate artistic inspiration, mood, and design language, and do not represent final technical specifications.

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Final product details, materials, dimensions, pricing, and real product images are shared only after a direct inquiry is made.

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 Custom and Made-to-Order Pieces

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All Aluma Studio pieces are produced on a made-to-order basis.

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Details such as design, finish, size, production timeline, and pricing are defined individually after direct communication with the client.

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 No Warranties

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This website and its content are provided “as is” and “as available.”

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Aluma Studio makes no warranties, express or implied, regarding the accuracy, completeness, or reliability of the content on this website.

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 Limitation of Liability

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To the maximum extent permitted by law, Aluma Studio shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

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• Use or inability to use the website

• Reliance on information presented on the site

• Any errors or omissions in content

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 External Links

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This website may contain links to third-party websites.

Aluma Studio is not responsible for the content, privacy practices, or policies of external sites.

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 User Submissions

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By submitting information or messages through the website, you agree that:

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• The information provided is accurate and lawful

• Aluma Studio may use the information solely to respond to your inquiry or request

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Governing Law

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These Terms and Conditions are governed by and construed in accordance with the laws of the United States and, where applicable, the laws of the State of California, without regard to conflict of law principles.

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 Changes to These Terms

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Aluma Studio reserves the right to update or modify these Terms and Conditions at any time.

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Changes will be effective immediately upon posting on this page.

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Refund Policy:

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Last updated: 12/18/25

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At Aluma Studio, each piece is created as an artistic work and produced on a made-to-order basis. Because of the custom nature of our work, we have a specific refund policy outlined below.

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Made-to-Order & Custom Pieces

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All Aluma Studio pieces are:

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• Produced individually

• Made specifically for each client

• Customized in design, size, finish, or configuration

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For this reason, all sales are considered final once production has started.

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Refund Eligibility

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Refunds are not available for:

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• Made-to-order pieces

• Custom designs or personalized modifications

• Orders that have entered production

• Changes of mind after order confirmation

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Order Review & Approval

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Before production begins:

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• Clients receive a confirmation of the agreed design, specifications, pricing, and timeline

• Clients are responsible for reviewing and approving all details

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Once approval is given and production begins, the order becomes non-refundable.

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Damaged or Defective Items

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​If a piece arrives damaged or defective, please contact us within 48 hours of delivery and include:

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• Clear photos of the item

• Photos of the original packaging

• A brief description of the issue

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Aluma Studio will review each case individually and, when applicable, may offer:

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• A repair

• A replacement

• A partial refund (at our discretion)

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​Shipping Issues

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​Aluma Studio is not responsible for:

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• Delays caused by shipping carriers

• Damage caused by improper handling during transit beyond our control

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However, we will assist clients in filing claims with the shipping provider when possible.

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Cancellations

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• Orders may be canceled only before production begins

• Once production has started, cancellations are not accepted

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​Any non-refundable deposits made prior to production are not eligible for return.

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​No Returns Without Authorization

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​Returns are not accepted without prior written authorization from Aluma Studio.

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Unauthorized returns will not be processed or refunded.

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Contact

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For questions regarding this Refund Policy, please contact us directly through the Aluma Studio website.

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Shipping Policy:

 

Last updated: 12/18/25

 

At Aluma Studio, each piece is carefully crafted and shipped with attention to detail. Please review our shipping policy below.

 

Production & Processing Time

 

All Aluma Studio pieces are made to order.

 

• Production timelines vary depending on the piece, size, and level of customization

• Estimated production time will be communicated and confirmed with the client before shipping

• Production time does not include shipping transit time

 

Shipping Locations

 

Aluma Studio currently ships:

 

• Within the United States

• International shipping may be available upon request

 

Shipping availability and costs are confirmed individually for each order.

 

Shipping Costs

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• Shipping costs are calculated individually based on destination, size, weight, and packaging requirements

• Shipping fees are not included unless explicitly stated in writing

• All shipping costs are the responsibility of the client

 

Packaging

 

Each piece is packaged securely to protect it during transit.

Due to the artistic and sculptural nature of our pieces, specialized packaging may be used.

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Delivery Timeframes

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• Delivery times vary depending on carrier and destination

• Estimated delivery windows are provided for reference only and are not guaranteed

 

Aluma Studio is not responsible for delays caused by shipping carriers, weather conditions, or customs processing.

 

Risk of Loss

 

Once an order has been shipped and handed over to the carrier, the risk of loss or damage transfers to the client, except where prohibited by law.

 

Damaged Shipments

 

If your order arrives damaged:

 

• Notify us within 48 hours of delivery

• Provide clear photos of the item and original packaging

 

We will review the situation and assist with a claim or resolution when applicable.

 

Incorrect Shipping Information

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Aluma Studio is not responsible for:

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• Delays or losses caused by incorrect or incomplete shipping information provided by the client

 

 

Additional shipping or reshipment costs will be the responsibility of the client.

 

 

Customs, Duties & Taxes (International Orders)

 

​For international shipments:

 

• Customs duties, taxes, and import fees are the responsibility of the client

• Aluma Studio is not responsible for customs delays or additional charges

 

​Contact

 

For any questions regarding shipping, please contact us through the Aluma Studio website.

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Warranty & Care Policy:

 

​Last updated:12/18/25

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At Aluma Studio, each piece is designed as a functional work of art. This Warranty & Care Policy outlines what is covered under warranty and how to properly care for your piece to ensure longevity and performance.

 

​Limited Warranty Coverage

 

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Aluma Studio offers a limited warranty on its lighting pieces covering:

 

• Manufacturing defects

• Electrical component malfunctions under normal indoor use

 

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The limited warranty is valid for 12 months from the date of delivery, unless otherwise stated in writing.

 

 What Is Not Covered

 

​This warranty does not cover:

 

• Normal wear and aging of materials

• Variations in texture, color, or finish due to the artistic and handcrafted nature of each piece

• Damage caused by misuse, accidents, drops, or improper handling

• Damage caused by exposure to moisture, water, or outdoor environments

• Damage resulting from unauthorized modifications or repairs

• Damage caused by incorrect voltage, power surges, or incompatible electrical setups

 

​Use & Environment

 

​Aluma Studio pieces are intended for:

 

• Indoor use only

• Dry, climate-controlled environments

 

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Do not expose the piece to:

 

• Direct water contact

• Excessive heat or humidity

• Outdoor or semi-outdoor conditions

 

​Care Instructions

 

​To maintain your piece:

 

• Clean gently with a dry or slightly damp soft cloth

• Do not use abrasive cleaners, solvents, or chemicals

• Avoid applying pressure to sculptural surfaces

• Handle with care when moving or repositioning

 

​Light Source & Electrical Components

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• Use only the recommended bulbs or integrated light sources specified by Aluma Studio

• Do not exceed recommended wattage

• Electrical components are pre-installed and tested before shipping

 

​Warranty Claims

 

​To submit a warranty claim, contact Aluma Studio within the warranty period and provide:

 

• Proof of purchase

• Photos or video clearly showing the issue

• A brief description of the problem

 

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Each claim is reviewed individually. If approved, Aluma Studio may offer, at its discretion:

 

• Repair

• Replacement of defective components

• Replacement of the piece

• Partial refund

 

 

​Shipping for Warranty Service

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• Clients may be responsible for shipping costs related to warranty service unless otherwise stated

• Aluma Studio is not responsible for damage occurring during return shipping without proper packaging

 

​Artistic Nature Disclaimer

 

​Due to the artistic, sculptural, and made-to-order nature of Aluma Studio pieces, slight variations are considered part of the design and do not constitute defects.

 

​Limitation of Liability

 

​To the maximum extent permitted by law, Aluma Studio shall not be liable for indirect, incidental, or consequential damages related to the use or inability to use the product.

 

​Contact

 

For questions regarding warranty coverage or care instructions, please contact us through the Aluma Studio website.